| HOSTING |
Turn-Key
You host |
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| * Monthly fee, per user (tiered) |
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| * Monthly fee, per user (tiered) |
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| * Monthly fee, per user (tiered) |
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| 99.9% Uptime Guarantee |
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| (only w/ Discover Host) |
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| (only w/ Discover Host) |
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| (only w/ Discover Host) |
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Cloud Picture & Document Storage
(recommended) |
† Requires separate agreement |
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Content Delivery Network (CDN)
(recommended) |
† Requires separate agreement |
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| TRAINING |
| Training |
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| SUPPORT |
End-User Support
Call center, Level I |
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* Starting at $1.25
per user/per mo |
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* Starting at $1.25
per user/per mo |
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* Starting at $1.25
per user/per mo |
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Software Support
Level II/III |
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| Monthly fee, per user (tiered) |
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| Bug Tracking & Resolution |
Standard priority; monthly deployment |
High priority; bi-weekly deployment |
Top priority; weekly deployment for critical fixes |
| SOFTWARE CUSTOMIZATION |
| Custom Feature Additions/Changes |
Available by quote |
Available by quote |
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| Guaranteed development hours (tiered); more available by quote |
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| ADDITIONAL FEATURES |
| Integrated Google Maps |
† Requires separate agreement; both shared & dedicated options available |
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Tax Data Integration
(optional) |
† Requires separate agreement |
† Requires separate agreement |
† Requires separate agreement |
| RETS |
RETS Server
Deliver data to 3rd-parties |
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RETS Manager
Control access & privileges |
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RETS Client
Available for all 3rd-party users |
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| RETS Support |
Available by quote |
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